{"id":7981,"date":"2020-07-06T07:05:35","date_gmt":"2020-07-06T05:05:35","guid":{"rendered":"https:\/\/digitalschoolofmarketing.co.za\/?p=7981"},"modified":"2025-06-18T10:51:02","modified_gmt":"2025-06-18T08:51:02","slug":"why-values-and-ethics-are-important-in-marketing","status":"publish","type":"post","link":"https:\/\/digitalschoolofmarketing.co.za\/digital-marketing-blog\/why-values-and-ethics-are-important-in-marketing\/","title":{"rendered":"Why values and ethics are important in marketing"},"content":{"rendered":"<section class=\"l-section wpb_row height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_3-1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"w-image align_center\"><div class=\"w-image-h\"><img decoding=\"async\" width=\"680\" height=\"419\" src=\"https:\/\/digitalschoolofmarketing.co.za\/wp-content\/uploads\/2020\/07\/shutterstock_1741305863-e1593959513131.png\" class=\"attachment-full size-full\" alt=\"DSM Digital School of Marketing - ethics\" loading=\"lazy\" srcset=\"https:\/\/digitalschoolofmarketing.co.za\/wp-content\/uploads\/2020\/07\/shutterstock_1741305863-e1593959513131.png 680w, https:\/\/digitalschoolofmarketing.co.za\/wp-content\/uploads\/2020\/07\/shutterstock_1741305863-e1593959513131-600x370.png 600w\" sizes=\"auto, (max-width: 680px) 100vw, 680px\" \/><\/div><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>The term \u2018marketing ethics\u2019 can be defined as the array of guidelines as well as the area of applied ethics which acts as a guiding light behind the operations, in addition to, the regulations of <span style=\"text-decoration: underline;\"><strong><a href=\"https:\/\/digitalschoolofmarketing.co.za\/blog\/how-content-marketing-and-social-media-marketing-interact\/\">marketing<\/a><\/strong><\/span>. Some of the aspects of marketing ethics have similarities with the ethics of media as they both are related.<\/p>\n<p>The collection of ethical guidelines needs to be strictly followed the management as well as marketing department while working on the different marketing strategies and marketing campaigns in order to promote the products and services which are offered by the company to the target market.<\/p>\n<h2><strong>What is ethics?<\/strong><\/h2>\n<p>Simply put, ethics comprises learning what is right or wrong, and then doing the right thing. However, &#8220;the right thing&#8221; is not nearly as simple as communicated in a great deal of <span style=\"text-decoration: underline;\"><strong><a href=\"https:\/\/digitalschoolofmarketing.co.za\/blog\/how-your-business-can-create-social-media-marketing-content\/\">business<\/a><\/strong><\/span> ethics literature. Most ethical problems in the workplace are not simply a matter of &#8220;Should Bob steal from Jack?&#8221; or &#8220;Should Jack lie to his boss?&#8221;<\/p>\n<h3><strong>The ethics of a company are used to suggest the kind of conduct:<\/strong><\/h3>\n<ul>\n<li>Necessitated by employees when implementing the operations of the company<\/li>\n<li>That customer can expect from the organisation<\/li>\n<\/ul>\n<h3><strong>Organisational ethics often cover the following areas:<\/strong><\/h3>\n<ul>\n<li><span style=\"text-decoration: underline;\"><a href=\"https:\/\/digitalschoolofmarketing.co.za\/digital-marketing-blog\/why-values-and-ethics-are-important-in-marketing\/?utm_source=chatgpt.com\"><strong>Compliance with legislation<\/strong><\/a><\/span><\/li>\n<li>Employment of staff<\/li>\n<li>Customer service<\/li>\n<li>Receiving gifts from suppliers and customers<\/li>\n<li>Giving gifts to customers<\/li>\n<li>Discrimination in the workplace employee integrity<\/li>\n<li>Employee privacy<\/li>\n<li>Quality standards of products and services<\/li>\n<\/ul>\n<h3><strong>Here is an example of organisational ethics set for a customer contact centre:<\/strong><\/h3>\n<ul>\n<li>Employees will act with honesty as well as integrity when dealing with customers, suppliers, government agencies in addition to fellow employees.<\/li>\n<li>At all times employees will try to act in such a way that others are treated with respect as well as dignity.<\/li>\n<li>Employees will never directly or indirectly take part in theft, fraud or embezzlement.<\/li>\n<li>No employee will take part in fraudulent or deceptive activities towards the company, customers, suppliers or any other party with which the company has business dealings.<\/li>\n<li>Company policy forbids unlawful discrimination against employees or customers which is based on their race, gender, religious or ethnic background.<\/li>\n<li>The organisation will observe all laws as well as regulations that govern business activity.<\/li>\n<\/ul>\n<\/div><\/div><div class=\"w-image align_center\"><div class=\"w-image-h\"><img decoding=\"async\" width=\"768\" height=\"497\" src=\"https:\/\/digitalschoolofmarketing.co.za\/wp-content\/uploads\/2020\/07\/shutterstock_1289565157-768x497.png\" class=\"attachment-us_768_0 size-us_768_0\" alt=\"DSM Digital School of Marketing- Values &amp; Ethics\" loading=\"lazy\" srcset=\"https:\/\/digitalschoolofmarketing.co.za\/wp-content\/uploads\/2020\/07\/shutterstock_1289565157-768x497.png 768w, https:\/\/digitalschoolofmarketing.co.za\/wp-content\/uploads\/2020\/07\/shutterstock_1289565157-600x388.png 600w, https:\/\/digitalschoolofmarketing.co.za\/wp-content\/uploads\/2020\/07\/shutterstock_1289565157-300x194.png 300w, https:\/\/digitalschoolofmarketing.co.za\/wp-content\/uploads\/2020\/07\/shutterstock_1289565157.png 1000w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><\/div><\/div><div class=\"w-separator size_medium\"><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h3><strong>What is the importance of values in the organisation?<\/strong><\/h3>\n<p>According to Robbins, values are important to the study of organisational behaviour because they are responsible for laying the foundation for the understanding of attitudes, motivation and because they impact our perceptions, our attitudes as well as behaviour. If our values are not aligned with the prevailing culture within the organisation, we can experience job dissatisfaction and lack of motivation.<\/p>\n<p>When staff buys into and pursues the mission as well as vision of the organisation, their behaviours and practices will reveal the values of the organisation. Let us say the stated values of the organisation are also respect, fairness and excellence. Then staff behaviour will be characterised by:<\/p>\n<ul>\n<li>Respect for others, i.e. acknowledgement of cultural, gender as well as occupational differences professional in addition to ethical behaviour consultation with staff on issues which have an impact on their work or career treating others at all times with dignity<\/li>\n<li>Fairness, i.e. consistent as well as fair treatment of staff in similar circumstances; clear and consistent application of merit principles in recruitment in addition to the advancement of the belief that everyone has a right to be heard<\/li>\n<li>Excellence, i.e. excellence is that rewarded staff are encouraged to learn as well as to develop success which is affirmed and celebrated; staff are encouraged to provide high-quality service and to achieve continuous improvement<\/li>\n<\/ul>\n<p>Astutely understanding as well as following the importance of <span style=\"text-decoration: underline;\"><strong><a href=\"https:\/\/digitalschoolofmarketing.co.za\/digital-marketing-blog\/why-values-and-ethics-are-important-in-marketing\/?utm_source=chatgpt.com\">marketing ethics<\/a><\/strong><\/span> functions as one of the long-term and crucial objectives of the company that helps it to attain its goals of higher sales, increased market share, superior brand value, competitive advantage for setting a new yardstick for the contemporaries to match and follow and retaining the existing line of customers plus attracting the new ones as well.<\/p>\n<h2><a href=\"https:\/\/digitalschoolofmarketing.co.za\/contact-us\/\">Get in touch with the Digital School of Marketing<\/a><\/h2>\n<p>If you would like to discover more about marketing management then you need to do our Marketing Management Course. For more information, please follow this <a href=\"https:\/\/digitalschoolofmarketing.co.za\/courses\/marketing-management-course\/\">link<\/a>.<\/p>\n<p><a href=\"https:\/\/digitalschoolofmarketing.co.za\/courses\/marketing-management-course\/\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-7758 size-shop_single\" src=\"https:\/\/digitalschoolofmarketing.co.za\/wp-content\/uploads\/2020\/06\/Marketing-Management-600x96.jpg\" alt=\"DSM DigitalSchool of Marketing - Marketing Management\" width=\"600\" height=\"96\" srcset=\"https:\/\/digitalschoolofmarketing.co.za\/wp-content\/uploads\/2020\/06\/Marketing-Management-600x96.jpg 600w, https:\/\/digitalschoolofmarketing.co.za\/wp-content\/uploads\/2020\/06\/Marketing-Management-300x48.jpg 300w, https:\/\/digitalschoolofmarketing.co.za\/wp-content\/uploads\/2020\/06\/Marketing-Management-1024x164.jpg 1024w, https:\/\/digitalschoolofmarketing.co.za\/wp-content\/uploads\/2020\/06\/Marketing-Management-768x123.jpg 768w, https:\/\/digitalschoolofmarketing.co.za\/wp-content\/uploads\/2020\/06\/Marketing-Management-scaled.jpg 2048w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/a><\/p>\n<\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"w-btn-wrapper align_justify\"><a class=\"w-btn us-btn-style_2\" href=\"#enquiry\"><span class=\"w-btn-label\">Enquire Today<\/span><\/a><\/div><div class=\"w-separator size_medium\"><\/div><h3 class=\"w-text us_custom_6caa4608 has_text_color\"><span class=\"w-text-h\"><span class=\"w-text-value\">Blog Categories<\/span><\/span><\/h3><div class=\"wpb_text_column us_custom_5cd26a65\"><div class=\"wpb_wrapper\"><ul>\n<li class=\"cat-item cat-item-1\"><a href=\"\/blog\/content-marketing\/\">Content Marketing<\/a><\/li>\n<li class=\"cat-item cat-item-2\"><a href=\"\/blog\/digital-marketing\/\">Digital Marketing<\/a><\/li>\n<li class=\"cat-item cat-item-2\"><a href=\"\/blog\/cyber-security-blog\/\">Cyber Security<\/a><\/li>\n<li class=\"cat-item cat-item-2\"><a href=\"\/blog\/graphic-design-blog\/\">Graphic Design<\/a><\/li>\n<li class=\"cat-item cat-item-3\"><a href=\"\/blog\/public-relations\/\">Public Relations<\/a><\/li>\n<li class=\"cat-item cat-item-4\"><a href=\"\/blog\/seo\/\">SEO<\/a><\/li>\n<li class=\"cat-item cat-item-5\"><a href=\"\/blog\/social-media-marketing\/\">Social Media Marketing<\/a><\/li>\n<li class=\"cat-item cat-item-5\"><a href=\"\/blog\/web-design-blog\/\">Web Design<\/a><\/li>\n<\/ul>\n<\/div><\/div><div class=\"w-separator size_medium\"><\/div><h3 class=\"w-text us_custom_6caa4608 has_text_color\"><span class=\"w-text-h\"><span class=\"w-text-value\">You might also like<\/span><\/span><\/h3><div class=\"w-html\"><ul><li><a href=\"https:\/\/digitalschoolofmarketing.co.za\/social-media-marketing-blog\/zero-moment-of-truth-benefit-social-media-marketing\/\" rel=\"bookmark\">Use the Zero Moment of Truth to Benefit your Social Media Marketing<\/a><\/li><li><a href=\"https:\/\/digitalschoolofmarketing.co.za\/digital-marketing-blog\/your-complete-guide-to-ppc-marketing-basic\/\" rel=\"bookmark\">Your Complete Guide to PPC Marketing Basics. 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